Q: Are the retreats close together?
A: Each retreat faces out towards the valley and surrounding hills, separated by trees. They are approximately 30 metres apart.
Q: Can more than one couple stay in each retreat?
A: Each retreat is suitable for one couple only. An extra single bed can be placed in the bedroom at an additional charge. Infant cots are also available at no charge.
Q: What is included in the breakfast hamper?
A: Bread, bacon, free-range eggs, butter, Beerenberg Jam, Vegemite, natural muesli, milk, Twinings Tea and organic plunger coffee. The breakfast provisions are plentiful, and should satisfy you for a couple of mornings.
Q: What time is check in?
A: Check in is from 2pm. If you are arriving late, we will notify you of your retreat number, leave the key on the dining table and turn on your lights. Check out is 11am. Late checkout’s can be arranged with management if available.
Q: How will you confirm my reservation?
A: All reservations are confirmed on the day of receipt of your deposit, by mail or e-mail.
Q: How long will it take to reach Mystwood?
A: Approximate travelling times are as follows:
Sydney CBD – 2 hours
M1 Freeway at Wahroonga – 1 hour 10 minutes
Newcastle – 1 hour 15 minutes
Gosford – 1 hour
Q: If I am attending a concert in the Hunter Valley, is there public transport available from Wollombi?
A: Wollombi Wine Tours offers concert transportation.
Please see their web site: www.wollombiwinetours.com.au
Q: How much deposit is required to confirm my reservation?
A: All reservations require a deposit equal to 50% of your stay. This may be paid using Visa or MasterCard.
Q: Do you offer Gift Certificates?
A: Yes. They can be purchased and mailed to any person you wish. Payment in full is required before a Gift Certificate is issued, and they are valid for 12 months from the date of issue.
Q: Is there a telephone available?
A: Each retreat has its own direct dial telephone. An itemised account is available on check out.
Q: Is there mobile telephone reception or WiFi in the rooms?
A: There is a mobile phone tower for Telstra and Optus in the Wollombi village. The retreats do not receive mobile reception.
Please note that there is no WiFi in the rooms – it is available in reception.
Q: Is there television reception?
A: Each retreat has a Satellite set top box, which receives channels from Imparja (CH 9), Sunshine TV (CH 7) and all state ABC and SBS channels. There is no Channel 10.
Q: Is smoking allowed inside the retreats?
A: All internal areas of the retreats are smoke free environments. We request that guests respect this and refrain from smoking inside. For smokers, there is an ashtray provided which can be used outside on the deck.
Q: What should we bring with us?
A: Your iPod, favourite DVD’s (we have a complementary library available), food and drink of choice.
Q: Are pets allowed?
A: Because of the constant presence of native wildlife the property is not suitable for family pets.